Privacy Policy
At MentionSocials LTD (“MentionSocials,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services. By using our services, you agree to the practices described in this policy.
1. Company Information
Business Name: MentionSocials LTD
Business Address: Stuart House, Holyport Road, Maidenhead, SL6 2EY
Contact Information: contact@mentionsocials.com
2. Information We Collect
We collect the following types of information:
Personal Information:
Social Media Handles
Email Addresses
Phone Numbers
Social Media Information:
Standard analytics data from your social media platforms, including but not limited to:
Followers
Engagement statistics
Content performance data
We do not collect non-identifiable data such as IP addresses, browser information, or device details.
3. How We Collect Information
Directly from Clients:
We collect information directly from you through our analytics software, Metricool, and when you provide it to us via emails, forms, or customer accounts.
Automatically:
We utilize Google Analytics to collect data on how you interact with our website, such as page views and engagement metrics.
Third-Party Providers:
We may gather social media data from platforms you use (e.g., Facebook, Instagram, Twitter) in connection with our social media management services.
4. Purpose of Data Collection
We collect and use your data for the following purposes:
Marketing: To send you email campaigns, personalized advertisements, and user engagement material.
Service Provision: To provide social media management, including the analysis of social media performance and trends.
Customer Support: To address any inquiries, resolve issues, and offer support regarding our services.
5. Data Sharing
MentionSocials does not share user data with third-party partners, service providers, or advertisers. Your data is not disclosed unless legally required or to protect the integrity of our services.
6. Data Security
We take reasonable precautions to protect your personal information. However, we are currently in the process of reviewing and updating our security measures. If you have any concerns regarding data security, please contact us.
7. Data Retention
We retain your personal information for as long as it is necessary to provide our services or as required by applicable laws. If you would like us to delete your information, you may request this at any time by contacting us.
8. Your Rights
You have the following rights regarding your personal data:
Access: You can request access to your personal information at any time.
Update: You can update your personal data by contacting us.
Delete: You may request that we delete your personal information at any stage.
To exercise these rights, please email us at contact@mentionsocials.com.
9. Opt-out of Marketing Communications
If you wish to opt out of receiving marketing communications or any data collection for advertising purposes, please contact us directly at contact@mentionsocials.com.
10. International Clients
MentionSocials does not currently provide services to international clients, and therefore, we do not specifically comply with international data protection laws such as GDPR or CCPA.
11. Children’s Privacy
We do not knowingly collect or process any information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will take steps to delete such information immediately.
12. Changes to This Privacy Policy
We review our privacy practices regularly, and this policy is subject to change. Any changes will be posted on our website, and users will be notified through a website notification. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please reach out to us at:
Email: contact@mentionsocials.com
Address: Stuart House, Holyport Road, Maidenhead, SL6 2EY